Technology-enhanced business processes, products, and services are all a part of digital transformation. New technology implementations include establishing new self-service portals for customers, adopting new cloud software to replace legacy systems, and so on. Despite the fact that new software and digital processes can improve and revolutionize a company’s product and/or service offerings considerably, businesses must first design
an implementation plan that empowers their staff, end-users, and customers with continuous training and on-demand assistance to utilize it correctly.
Digital adoption strategies come into play here. It is through the empowerment of both employees and consumers to become proficient technology users and adopt new digital processes and tools that digital adoption propels transformation inside a business. The key to unlocking the value of digital
transformation is the use of digital technology.